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Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) for Ultrahosting services (the “Services”) is designed to help protect Ultrahosting, its customers and the general Internet community from abusive or, in some cases, illegal activities. Each company (or person) who uses or purchases the Services is responsible for the activities of its customer base and/or end-users and, by accepting such service from Ultrahosting, is agreeing to ensure that its customers and/or end-users abide by this Policy. Complaints about customers’ or end-users’ conduct in respect of the Services must be forwarded to abuse@Ultrahosting.com for action. Under Terms and Conditions, Ultrahosting has the right to terminate the account of a customer for violation of this Policy, or to take, without notice, any other action that Ultrahosting considers appropriate in relation to the Services (e.g., address filtering, server disconnection). Each company (or person) who uses or purchases the Services shall not, nor shall they permit or assist others to, use the Services in a manner, or for a purpose, that is abusive or illegal. Abusive conduct includes, but is not limited to, the following:

  1. Sending unsolicited e-mail that causes complaints from the recipients of such e-mail;
  2. Sending e-mail that results in IP addresses being blacklisted
  3. Mailbombing or spamming (sending large quantities of unwanted or unsolicited e-mail to newsgroups or individual e-mail accounts);
  4. Unauthorized attempts by a user to use or gain access to any account or computer resource not belonging to that user (e.g., “spoofing”);
  5. Using any means or device to obtain, or attempt to obtain, the Services with the intent to avoid the applicable charges;
  6. Using any means or device to gain unauthorized access to, alter, or destroy (or any attempt thereof) the data or information of any other customers and/or their end-users;
  7. Engaging in any activities that will cause a disruption of the Services (e.g., synchronized number sequence attacks) to other customers and/or their end-users;
  8. Engaging in any activities that will damage the systems of, or cause a disruption of internet services to, third parties; or,
  9. Using the Services in violation of the law, or in aid of any unlawful act, or to interfere with the use and operation of Ultrahosting’s network.
  10. Use of the services for adult content or gambling purposes without the express consent of Ultrahosting.
  11. If we find evidence of malicious processes running on your VPS, such as port scanners or bulk packet transmitters (like DDOS, stealth, etc), your VPS be will shut down without notice and you will have to pay a reconnection fee.
  12. Legal rights of others. Using Ultrahosting’s services in a manner that may violate the legal rights of others. This may include, but is not limited to, defamation, infringing copyright or Intellectual Property, distribution of content or code that is intended for illegal or mischievous purposes.

Abusive or illegal conduct may result in Ultrahosting suspending, terminating or taking such other action without notice as Ultrahosting in its sole discretion may deem appropriate. Ultrahosting reserves the right to modify this Policy at any time.

All dedicated servers have the outgoing SMTP traffic filtered (port 25). The SMTP filter will be removed at request and only if the bellow AUP rules will be implemented. The request is subject to our technical staff assessment.

All servers sending mail must use an IP address that has a valid reverse dns entry. The domain listed on the reverse dns entry must have a valid and active web page (it may not be a boilerplate type web page). The web page must contact valid contact information. If the server is sending any kind of bulk mail, the unsubscribe feature must be clearly available and functional on the home page. The above applies to all IP addresses configured on a server.

All VPS servers are required to use the Ultrahosting smart relay - smtp.ultrahosting.com port 26. All messages will be scanned for viruses and for spam before being delivered to the recipients. A maximum 10 emails per minute are allowed from one IP address, with a 10Mbyte maximum message size and a maximum of 10 recipients per message.


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