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UltraSupport™ is built into the DNA of each employee at UltraHosting. UltraSupport™ means that our customers will receive the highest level of attention and dedication which can not be found at any other managed services organization. UltraHosting promises to ensure that your systems and environment are always available through our high touch, safe and secure data centres with technical Experts who care about your needs.

With over 24 years of information technology experience, few managed service businesses rival our technical skills. Our Ultra Expert staff and organization has over 200 technical certifications to help ensure industry leading uptime for your servers, networks, storage and applications.

All enterprises providing managed services are not created equal. While it is true that some collocation vendors are offering bigger data centres as their value-add, it is also true that the ability to provide a high touch information technology solution from Experts with UltraSupport™ is becoming an offering of the past. At UltraHosting, we provide this high level of technical service every day as our value-add.

UltraHosting customers not only expect to have access to high availability infrastructure, but also rely on our stated goal of providing each and every customer with Ultra Support in every circumstance. That is our uniqueness. Our technical staff is Expert in fields such as virtualization, storage, networking and continuity/disaster recovery plans.

High profile technology and consulting companies such as Hewlett Packard chose UltraHosting to provide managed services for their customers in partnership. Hewlett Packard’s rigorous process and procedures have certified UltraHosting to support their customers’ needs. We at UltraHosting believe it is because of our UltraSupport™ from our entire team that Hewlett Packard knows that their customers are in good hands.

UltraSupport™

  • Full Managed Support for Microsoft, Solaris, AIX and Linux
  • UltraSupport™ technical and account team
  • 24x7x365 Live Support & Expertise on Staff
  • Priority Response to Emergency Support Tickets


Ultra Technical Expertise

Plus:

  • ITIL Certification
  • Hewlett Packard Certified Hosting (Managed Services) Partner
  • Microsoft Gold Certified Partner
  • Red Hat Certified Engineers
  • 6 Microsoft Competencies – Among largest in Canada
  • Cisco and Other Third Party Networking Certifications including on staff CCIE’s
  • VMWare Certified Professionals
  • Hewlett Packard Certified Technicians
  • Sun Certified Technicians
  • Citrix Certified Professionals


Ultra Guarantees

  • 100% Network Uptime Guarantee
  • 2-Hour Commencement of Onsite Data Restores
  • Up to 100% Credit of Monthly Fees


Ultra Data Centers

  • State of the Art Data Centre
  • Staffed Only with expertly trained data center technicians and Certified Security and
         Ultra Networking Teams
  • Secured by Keycards, Biometric Scanning and Constant Surveillance
  • All HVAC Systems N+1 Redundant
  • Conditioned Power Provides All Servers With Uninterrupted Power Supply
  • Fully Redundant Cisco, Enterprise-Class Routing Equipment


Ultra No Network Downtime

  • Multiple Diverse gigE Fibre Network for High Throughput Connectivity
  • High Performance Bandwidth Only
  • Network Solely Dedicated to Managed Hosting, No Telecom Services
  • Constant Network Monitoring for Latencies and Intrusion
Proactive Network Management Methodology Improves Network Topology and Configuration Continuously.

 


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